Privacy Policy

1. Who we are

FromOne is a social media content workflow platform for small businesses. It helps users create weekly social media posts from a website scan or a manual business profile.

For privacy questions, contact us at info@fromone.co.uk.

2. What information we collect

We may collect and store the following information:

• Account information, such as your email address and user ID.
• Business profile information, such as business name, website URL, industry, location, services, audience, tone of voice, offers, brand colours, and logo URL.
• Generated content, including captions, hashtags, CTAs, image ideas, campaign plans, and post status.
• Uploaded images or files that you add to your posts.
• Support requests, feedback, reviews, and messages you send to us.
• Billing-related information, such as plan status and PayPal subscription reference once PayPal is connected.
• Basic usage information, such as website scan usage, saved weekly plans, and product activity needed to operate the service.

3. How we use your information

We use your information to:

• Create and manage your FromOne account.
• Generate weekly social media posts from your website or business profile.
• Save campaigns, posts, uploaded images, and publishing progress.
• Provide support and respond to feedback or bug reports.
• Manage access, trials, subscriptions, and billing status.
• Improve FromOne and keep the service secure.

4. Website scans

If you enter a website URL, FromOne may scan publicly available content from that website to understand the business, services, audience, tone, offers, and brand details. This helps create more relevant social media content.

5. Legal basis for processing

We process personal data where it is necessary to provide the service, manage your account, respond to support requests, comply with legal obligations, or where we have a legitimate interest in improving and securing FromOne.

6. Who we share data with

We only share data with service providers needed to operate FromOne. This may include:

• Supabase, for authentication, database storage, and file storage.
• AI/content generation providers used to create or rewrite posts.
• PayPal, once payment and subscription billing is connected.
• Hosting, analytics, security, or support tools if added to the service.

We do not sell your personal data.

7. How long we keep data

We keep account, business profile, campaign, and post data while your account is active or while it is needed to provide the service. Support requests and billing records may be kept for longer where needed for business, legal, tax, or security reasons.

8. Your rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to, or request a copy of your personal data.

To make a request, contact info@fromone.co.uk.

9. Security

We take reasonable steps to protect your data, including using trusted service providers, authentication, access controls, and secure storage. No online service can guarantee complete security.

10. International transfers

Some service providers may process data outside the UK or European Economic Area. If this happens, we rely on appropriate safeguards provided by those service providers.

11. Children

FromOne is not intended for children. You should not use FromOne if you are under 18.

12. Changes to this policy

We may update this Privacy Policy as FromOne changes. The latest version will always be available on this page.